Privacy Policy

Forrest T. Jones & Company, Inc.® (FTJ) is committed to safeguarding the privacy and personal information of all individuals who interact with its websites. This Privacy Policy outlines practices governing the collection, use, and disclosures of personal information across FTJ’s primary website, www.ftj.com, and affiliated websites maintained by its Divisions, Trust for Insuring Educators (“TIE”), Member Program, and Senior Insurance. It also provides information about your rights and choices with respect to your personal information, and how you can contact us if you have questions or requests.

This Privacy Policy, together with the applicable Terms of Use, sets forth the general rules and policies governing the use of websites operated by FTJ.  While the websites may serve distinct business functions and engage with users differently, this Privacy Policy outlines a shared commitment to privacy across all FTJ website platforms.

Depending on your activities when visiting the websites, you may be required to agree to additional terms and conditions.

Forrest T. Jones & Company, Inc. (FTJ)

FTJ is an insurance broker/administrator that was established in 1953 to provide insurance products and other financial services to members of associations and other affinity groups.

Divisions:

• Trust for Insuring Educators (TIE)

Provides insurance benefits to members of educational associations across the United States

• Member Program

Offers specialized insurance coverage through participating professional associations.

• Senior Insurance Program

Aids eligible individuals in accessing and enrolling in Medicare-related health coverage options, including Medicare and Prescription Drug Plans.

Within this policy you will find information on the following:

APPLICABILITY
TYPES OF INFORMATION COLLECTED
HOW PERSONAL INFORMATION IS USED
HOW INFORMATION IS SAFEGUARDED
HOW WE USE PERSONAL INFORMATION
HOW AND WITH WHOM WE SHARE YOUR INFORMATION
HOW WE SAFEGUARD PERSONAL INFORMATION
HOW WE STORE AND DELETE PERSONAL INFORMATION
TRACKING AND STORAGE TECHNOLOGY
HIPAA COMPLIANCE
GLBA COMPLIANCE
YOUR RIGHTS

This Privacy Policy applies to the primary website operated by Forrest T. Jones & Company, Inc. (FTJ) and to the affiliated websites maintained by its Divisions, Trust for Insuring Educators (“TIE”), Member Program, and Senior Insurance (collectively, “Websites”). The terms “we,” “us,” and “our” refer to FTJ and its associated Divisions unless otherwise specified.

Within our Websites there may be links to third-party websites or applications. We are not responsible for the content or privacy compliance of third-party websites or applications. You should check those websites or applications for their privacy statements and the terms that apply.

Children’s Privacy

We provide services for individuals who are at least 18 years of age or have otherwise reached the age of majority. Our services are not aimed at children, we do not intentionally collect minors’ personal information, and we request these individuals do not provide personal information through our Websites.

The information below displays the types of data we collect on our Websites.

Non-Personal Information

Non-Personal Information is any information that does not personally identify you. Non-personal information can include certain personally identifiable information that has been de-identified or rendered anonymous. We may use your non-personal information by itself or aggregate it with information we have obtained from others. 

We obtain non-personal information about you from information that you provide us, either separately or together with your personal identifiable information. We also automatically collect certain non-personal information from you when you access this website. This information can include, among other things: the type of browser you are using (e.g., Chrome, Internet Explorer, Firefox, Safari, etc.), the third-party website from which your visit originated, the operating system you are using (e.g., Windows, Apple’s iOS, ChromeOS etc.), the domain name of your Internet service provider (e.g., Google Fiber, Xfinity, AT&T, etc.), the specific areas of this website that you visit, and the duration of your visit.

Our servers, logs and other technologies automatically collect system/device and usage information to help us administer, protect, and improve our website, analyze usage, and improve users’ experience. More information regarding tracking and storage technologies is provided below.

Forrest T. Jones & Company

FTJ may use the personal information collected for the following purposes:

• Marketing insurance;
• Determining your eligibility for a quote;
• Calculating your premium;
• Administering claims;
• Answering questions and providing notifications;
• Supporting day-to-day business operations and administrative related functions;
• Detecting security incidents, protecting against fraudulent or illegal activity, and complying with regulatory and law enforcement authorities;
• Confirming your identity;
• Providing customer and technical support;
• Enhancing your customer experience and improving our products and services;
• Creating, maintaining, customizing, and securing accounts;
• Undertaking internal research for technological development;
• Marketing products and services with strategic partners;
• Exercising and defending our legal rights and positions;
• Managing risk and securing our systems, assets, infrastructure, and premises;
• Responding to law enforcement requests and as required by applicable law, court order, or government regulations;
• To fulfill FTJ’s contractual obligations;
• To help ensure the safety and security of FTJ’s staff, assets, and resources, which may include, but is not limited to, physical and virtual access controls and access rights management; supervisory controls and other monitoring and reviews, as allowed by law; and emergency and business continuity management; and
• As otherwise required by federal or state law.

Trust for Educators

Trust for Educators may use Personal Information for:

• Responding to your request
• Managing risk and securing our systems, assets, infrastructure, and premises;
• Responding to law enforcement requests and as required by applicable law, court order, or government regulations;
• To help ensure the safety and security of FTJ’s staff, assets, and resources, which may include, but is not limited to, physical and virtual access controls and access rights management; supervisory controls and other monitoring and reviews, as allowed by law; and emergency and business continuity management; and
• As otherwise required by federal or state law.

Member Program

Member Program may use Personal Information for:

• Responding to your request
• Managing risk and securing our systems, assets, infrastructure, and premises;
• Responding to law enforcement requests and as required by applicable law, court order, or government regulations;
• To help ensure the safety and security of FTJ’s staff, assets, and resources, which may include, but is not limited to, physical and virtual access controls and access rights management; supervisory controls and other monitoring and reviews, as allowed by law; and emergency and business continuity management; and
• As otherwise required by federal or state law.

Senior Program

Senior Program may use Personal Information for:

• Responding to your request
• Preparing and submitting an application to an insurance carrier, only if you choose to apply;
• Managing risk and securing our systems, assets, infrastructure, and premises;
• Responding to law enforcement requests and as required by applicable law, court order, or government regulations;
• To help ensure the safety and security of FTJ’s staff, assets, and resources, which may include, but is not limited to, physical and virtual access controls and access rights management; supervisory controls and other monitoring and reviews, as allowed by law; and emergency and business continuity management; and
• As otherwise required by federal or state law.

We collect personal information through SMS messaging to send you informational messages, subject to applicable laws.  We do not sell or share your mobile information with third parties for marketing or promotional purposes.  However, we may disclose your information to third parties for the purposes stated above, described throughout this policy, or with your consent.

You may opt-out of receiving SMS messaging from us at any time by replying “STOP” to any message you receive.  You may also opt out by contacting us directly at 1-800-821-7303.

We may share the above categories of personal information with the following third parties in order to operate our business and provide services to you:

• Service providers and insurance carriers: We may share your personal information with our third-party service providers, licensed agents, and insurance carriers performing functions on our behalf (or on behalf of our affiliated companies), e.g., vendors that assist with insurance underwriting, policy and claims administration, processing credit card payments, and other companies that provide us with marketing or promotional assistance, analysis of our data, assistance with customer service, support of our website, etc., or as otherwise noted in this policy.  Our service providers are contractually obligated to use this information only to perform these tasks on our behalf, are required to maintain appropriate security protection, and not to disclose or use the information for any other purpose. 
• Entities that assist in SMS delivery, such as telecommunication carriers.
• Within our corporate family: We may share information with our affiliates, to the extent permitted by law.
• If there is a change in corporate structure or ownership: We may share information in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our business or property.
• Third parties for legal proceedings or to prevent harm: We may share your information as required by law, to comply with legal process, to protect our legal rights, to protect the safety or security of a person, or to protect against fraud, criminal acts, or misconduct. We reserve the right to disclose any personally identifiable information or non-personal information about you if we are required to do so by law, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, this website, or other users; or (d) in an emergency to protect the health and safety of this website's users or the general public.

Regardless of how you interact with FTJ and its Divisions, we do not sell ANY information collected to any third parties.

We apply appropriate safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with us and the practices described in this Privacy Policy. FTJ takes the security of personal information seriously and we use appropriate technologies and procedures (including administrative, technical, and physical safeguards) to protect nonpublic personal information, including electronically transmitted and stored data. We restrict access to nonpublic personal information to employees who need the information to provide products or services to our consumers or customers. We also require third parties with whom we share personal information to use reasonable precautions to safeguard such information.

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing, complying with legal and regulatory obligations (e.g., audit, accounting, statutory and company retention terms), handling disputes, and for the establishment, exercise or defense of legal claims.

We do not use cookies or session storage to collect or store your information.  Instead, we utilize query parameters to facilitate site functionality.  This approach ensures that no data is stored on your device, and no session-based identifiers are retained beyond your current visit.

Do not track signals

FTJ does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) Signals.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) require covered entities, including health insurance plans, to protect their members’ individually identifiable health information, called protected health information (PHI). HIPAA’s Security Rule requires additional protections for electronic protected health information (e-PHI), which is all individually identifiable health information a covered entity creates, receives, maintains, or transmits in electronic form.

While FTJ is not a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we recognize the importance of safeguarding PHI entrusted to us.

We implement administrative, technical, and physical safeguards consistent with industry standards and contractual obligations to ensure PHI is protected.

In certain cases, we act as a Business Associate to HIPAA-covered entities.  In those instances, we comply with applicable provisions of the HIPAA Privacy and Security Rules as outlined in our Business Associate Agreements.

The Gramm-Leach-Bliley Act (GLBA) requires financial institutions to explain their information-sharing practices to their customers and consumers and to ensure the security and confidentiality of nonpublic personal information, or NPI.

This Privacy Policy complies with the GLBA’s Privacy Rule and also explains how FTJ complies with the GLBA’s Safeguards Rule.

We want to make sure you are aware of the following rights under privacy and data protection laws.

• Right of access: The right to access personal information that we have collected about you and to receive a copy of that personal information.
• Right to rectification: The right to have inaccurate information about you corrected or removed.
• Right to restriction of processing: The right to request that your personal information is only used for restricted purposes.
• Right to object: The right to object to disclosure of your personal information in response to notice that disclosure is required in order to comply with legal requirements and procedures.
• Right to withdraw consent: The right to withdraw any consent you have previously given us with respect to your personal information. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information prior to the withdrawal of your consent.

These rights are not absolute and may not apply in all situations.

For questions or requests related to any of the rights above, please contact us using the contact information below.

Depending on your request, we may ask you to verify your identity, and to provide information that helps us to understand your request better.

Please provide your name, email address, telephone number, and mailing address and details concerning your request. Refrain from including sensitive personal information such social security numbers, health or medical details, financial account numbers, driver’s license or government ID numbers, or insurance policy or claim information in your request.

We will respond and, if applicable and appropriate, make the requested change as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while continuing to allow access to certain benefits, features and services offered on or through this website, or through our Services.

Changes to this privacy notice

We may update this Privacy Policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.

Last update: November 2025